Frequently Asked Questions (FAQ)

1. How long does order processing take?

Orders are typically processed within 1–3 business days before they are shipped.

2. How long does shipping take?

Delivery times vary depending on your location. Most orders arrive within 5–12 business days, while international shipments may take slightly longer.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

4. Can I cancel my order?

Yes. Orders can usually be cancelled within 12 hours after being placed. Once processing begins, cancellation may no longer be possible.

5. What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available during checkout.

6. What if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of delivery and include photos of the item and packaging. We'll review your request and provide a suitable solution.

7. Do you ship internationally?

Yes. We proudly ship to many countries around the world. Shipping options and delivery estimates are shown during checkout.

8. Can I change my shipping address after placing an order?

If your order has not entered processing, we may be able to update your shipping address. Contact us as soon as possible.

9. What is your return policy?

We offer a 30-day return policy for eligible unused items in their original condition and packaging. Please review our Return & Refund Policy for complete details.

10. How can I contact customer support?

You can reach our support team through the Contact Us page. We aim to respond to all inquiries within 24–48 business hours.